Windows 10 – Window System Image Backup fails error code (0x807800C5) (0x80070020)

There was a failure in preparing the backup image of one of the volumes in the backup set.
The process cannot access the file because it is being used by another process.

All I can tell you folks is what worked for me.


  1. Try and shutdown the computer (not a restart).
  2. Turn on your computer and try again.
  3. If that don’t work, run these command in an elevated (administrator) command prompt.
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
    3. Shutdown the computer (not a restart).
    4. Turn on your computer and try again.
  4. If that doesn’t work, in an elevated (administrator) command prompt, run:
    1. sfc /scannow
    2. If that checks out okay, in the same windows, run a chkdsk:
      1. chkdsk [Drive:] [parameters]  “Example:” chkdsk c: /f /r /x
      2. Enter Y in order to have this process run the next time the system restarts.
      3. Restart your system.
  5. If this doesn’t work, browse the web and find another solution.
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Windows 10 – Use CHKDSK to fix problems with your hard drive

  1. Raise an elevated command prompt.
  2. Type in CHKDSK   /f   /r   /x
    1. /f  parameter tells CHKDSK to fix errors that it finds.
    2. /r parameter tells CHKDSK to repair to find the bad sectors and try and recover the readable information.
    3. /x parameter tells CHKDSK to dismount the drive before beginning the process.
  3. If your drive is a boot disk (As in your main hard drive that contains your OS, after entered, a message will popup stating the CHKDSK can’t be done while the computer is using the drive. Select Yes to schedule the CHKDSK when a Restart of the computer is executed.
  4. Restart your computer. The Scan and Repair will happen.
  5. When complete, you can look at the log of your CHKDSK by bringing up the Event Viewer.
    1. Click Windows Logs
    2. Right Click Application and click Find…
    3. Enter Chkdsk (Find looks at the Source column)  and click the Find Next button.
    4. If found, cancel out of the Find dialog box, and then read the log in the General Tab of the middle windows of the event viewer.
  6. To create a text file of the actual log, do the following:
    1.  Click Start, and in the search box, type and then click Windows Powershell. Powershell will bring up a dialog box.
    2. Enter the following at the command prompt:
      1. get-winevent -FilterHashTable @{logname=”Application”;}| ?{$_.providername –match “Chkdsk”} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
  7. Go to your Desktop and read the log file.
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Windows 10 – Microsoft Sticky Notes Crashes

This applies to Windows 10 version 1607 or newer.

If Notes crashed immediately after startup, here is how you can fix it.

Always try shutting down your PC and do a cold boot first to see if that fixes your problem.

If that doesn’t work, search for msconfig.exe and execute. Ensure “Normal startup” is checked, click OK, and reboot your computer.

If that doesn’t solve your problem, do the following:

First, backup the sticky notes file (plum.sqlite) to a safe place. The file is located here:


If you want to read what is inside plum.sqlite in order to copy the data out, you can download the free sqlite browser tool here:

Reset Sticky Notes by going to Apps and Features in settings. After locating Sticky Notes, click Advanced Options and click Reset.

Go to the Microsoft Store, search for Microsoft Sticky Notes, and install.

Go back to the location where the sticky notes you backed up resides and replaces the plum.sqlite file with the one you backed up.



For those of you (like me) where sticky notes would not uninstall by clicking reset on the app or uninstalling using Powershell by entering:

Get-AppxPackage Microsoft.MicrosoftStickyNotes | Remove-AppxPackage

you can try removing it manually like this:

Give yourself permission to delete these folders and delete them.

The file location is:


The packages begin with Microsoft.MicrosoftStickyNotes

Now go to the Microsoft Store, install Microsoft Notes, and restore your backup of file: plum.sqlite.

Hope this helps!


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Windows 10 – Change Windows Photo Viewer Yellow Background to White

Every time your video card drivers update, the default colors are changed to your video card color settings. This causes the background color of Photo Viewer to change to yellow.

To fix this, do the following:

  1. Type color in the Windows search and click on Color Management.
  2. Check ‘Use my settings’.
  3. Select the current profile and click the Remove button.
  4. Click the Add button and choose the profile, ‘sRGB IEC61966-2.1’.
  5. Click the Close button.


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Windows 10: Windows Update Error or Loop

First Try This:

Start Command Prompt as administrator.
Enter the following commands

  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

If that don’t work, then try this:

Download and install the Windows Update Troubleshooter from Microsoft that will fix your Windows Update issues:

If that fails, you can always delete the downloaded files and start over.

(From Microsoft):

Whenever Windows updates website scans and install any updates or patches, it gets stored on the below location.

Depending upon the updates different folders gets created on the above location.

For clearing the contents of the softwaredistribution folder, try the below commands on the command prompt.

net stop wuauserv
rmdir %windir%\softwaredistribution  /s /q
net start wuauserv


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Windows 10: IP Release, Renew, and Flush DNS

  1. While on the desktop, press Windows Key + X.
  2. Select Command Prompt (Run as Administrator).
  3. Type ipconfig /release in the command prompt.
  4. Wait a few seconds for a reply that the IP address has been released.
  5. Type ipconfig /renew in the command prompt.
  6. Wait a few seconds for a reply that the IP address has been re-established.
  7. Type ipconfig /flushdns in the command prompt.
  8. Close the command prompt and attempt to make a connection.
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Windows 10: Where is the Startup Folder

C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup


1) Press Windows key and R
2) Enter: shell:startup
3) Add a shortcut to something you want to be started when Windows boots up.

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Stop Automatic Driver Installation in Windows 10

In the search, type system and click the result, "System Control Panel".
Click Advanced system settings.
Click the Hardware tab.

Click Device Installation Settings.

Click the 'No' radio button.
Click 'Save Settings' to close the dialogue box.
Click the OK button to the close the previous dialogue box.



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Windows: Computer thinks second hard drive is a system disk. Can’t create a System Image.

I accidentally installed a program (SQL Server) to my second hard drive that I also use to backup my c:\ drive as a system image called, "windowsimagebackup".

I removed the SQL Server software, reformatted the second hard drive, and when I clicked on Create a System Image, it recognized my second hard drive…… until I rebooted. I was back to square one.

What I came to learn was that during a reboot, if your system finds any lingering entries in the registry that are services that point to the second hard drive, it will again flag the drive as a system disk before the login screen appears.

Here is what I did to fix the problem.

1) Remove any programs and services that are using the second hard drive.
2) Run the registry editor in CCleaner and get rid of any pointers to the second hard drive.

Run Computer Management by type Computer Management in the search bar.
1) Under Storage, click Disk Management.
2) Right click the second hard drive and click Delete Volume
3) Right click on the second drive and make sure it is MBR.
4) Right click and click New Simple Volume (creates a partition).


The system should not flag your second hard drive as a system disk, and it should now be recognized as a drive for creating system images.

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