Remote Assistance setup
http://technet.microsoft.com/en-us/library/bb457004.aspx#EIAA
1) Type ‘allow remote’ in search
2) Check box that says ‘Allow Remote Assistance…’
3) Click Advanced. Click ‘Allow this computer…’
4) Click OK
5) Click OK
User needing Help
1) Click Start
2) Click Help … Read the rest